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Privacy Policy

Privacy Policy

IHR Security
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

IHR Security (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct security and automation services.

All SMS opt-in data and consent records are kept strictly confidential.

1. Information We Collect

As a trusted provider of smart home security and commercial security systems in Dallas, TX and Wichita Falls, TX, we collect information necessary to deliver reliable service and support.

Personal Information

We may collect:

  • Name
  • Email address
  • Phone number
  • Physical address (for service installation and monitoring)
  • Payment information for purchases, monitoring plans, or service agreements
  • Communication consent records (SMS, email, phone) including timestamps
  • Appointment and service request details

Non-Personal Information

  • IP address
  • Browser type and device information
  • Website usage patterns and analytics data
  • Cookies and tracking technologies

Service & Support Records

  • Installation history
  • Alarm monitoring details
  • Service and maintenance records
  • Customer feedback and support inquiries

2. How We Use Your Information

IHR Security uses collected data to:

  • Design and install custom home security systems
  • Provide commercial security and fire & life safety services
  • Process transactions and monitoring subscriptions
  • Schedule consultations and service appointments
  • Send appointment reminders and important system updates
  • Improve website functionality and user experience
  • Maintain alarm monitoring and emergency response services
  • Prevent fraud and enhance security
  • Maintain communication consent records

We only use your information to provide services you have requested or consented to receive.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into SMS messaging from IHR Security, you agree to receive text messages related to:

  • Appointment confirmations and reminders
  • Alarm alerts and monitoring updates
  • Customer support responses
  • Service notifications
  • Important account information

We do not send promotional messages without specific consent.

Opt-In & Consent

  • You will only receive SMS messages if you explicitly opt in
  • We maintain timestamped records of opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and applicable federal and Texas laws

Opt-Out Instructions

You may cancel SMS messages at any time by replying:

STOP

  • You will receive a final confirmation message
  • No further messages will be sent unless you re-opt in
  • Opt-out requests are processed immediately

For assistance, reply:

HELP

Message Frequency & Carrier Information

  • Message frequency varies depending on your service activity
  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include major U.S. mobile providers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors strictly for operational support (such as SMS delivery platforms or customer service systems).

All text messaging originator opt-in data and consent records will not be shared with any third parties outside of required SMS service providers.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share data with:

Service Providers

  • Payment processors
  • Alarm monitoring centers
  • SMS delivery providers
  • IT and website support services

All vendors are contractually required to maintain strict confidentiality and data security.

Legal Compliance

We may disclose information if required by:

  • Law enforcement
  • Court orders
  • Regulatory authorities
  • Protection of our legal rights

Business Transfers

In the event of a merger, acquisition, or asset sale, your information remains protected under this Privacy Policy.

5. Data Security

IHR Security implements reasonable safeguards to protect your information, including:

  • Encryption of sensitive data
  • Secure access controls
  • Licensed and background-checked personnel
  • Secure alarm monitoring systems
  • Regular system updates and security reviews
  • Data backup and recovery procedures

While we use commercially reasonable methods to protect your data, no electronic transmission is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

  • Analyze website traffic
  • Improve user experience
  • Remember preferences
  • Measure service effectiveness

You may control cookies through your browser settings. Disabling cookies may limit website functionality.

7. Your Rights & Choices

You have the right to:

  • Access or update your personal information
  • Request deletion of your data (subject to legal retention requirements)
  • Opt-out of marketing emails via “unsubscribe”
  • Opt-out of SMS messages by replying “STOP”
  • Withdraw consent for future communications
  • Request details about how your data is processed
  • Request details about how your data is processed

To exercise your rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites. IHR Security is not responsible for the privacy practices of third-party websites.

This Privacy Policy applies only to information collected by IHR Security.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website with the updated effective date.

For significant changes, we may notify customers via email or website notice.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

IHR Security